99% of the feedback was positive, so WHY am I focusing on the negative only? It doesn’t make sense. Yet it does. Our lizard brain wants us to be aware because these could be a threat and potentially “kill” us, whereas the positive ones are safe.
A few years ago, I gave my Step out of your comfort zone talk in a corporate setting. The majority of the feedback was great but one person said “She told us to only check email twice a day which is impossible for us, so I didn’t take anything away from the talk”. This shocked me as I had been speaking for an hour and because of one thing I said, the person had dismissed my whole talk. It really grated on me.
After thinking it over (a few times), I incorporated this feedback into my future talks. I tell people that they may not agree with everything. I ask them to take what works for them. Using this example, I say “If it helps to check email 4 times a day instead of constantly, you’ll still be more productive, find the number that works for you”.
Be open to feedback and it will help improve your offerings.